Cancellation and refund policy

Last updated 4 November 2026

At Festro, we want you to feel confident investing in your film's festival strategy. This policy explains how cancellations, refunds and subscription renewals work.

1. Our 7-day refund guarantee

You may request a full refund within 7 calendar days of your purchase, for any reason.

Our voluntary refund guarantee applies to:

Campaign Pass: your initial one-off purchase.
Monthly subscriptions: your first subscription payment.
Annual subscriptions: your first subscription payment.

To request a refund, email support@festro.app from your Festro account email address and include your purchase date and, if available, payment reference.

We will refund eligible payments in full to the original payment method, as soon as reasonably practicable and no later than 30 days after cancellation or your refund request, as applicable.

Your bank or payment provider determines when the refund appears on your statement.

This guarantee is additional to any rights or remedies available to you under applicable law.

2. After the first 7 days

Campaign Pass

The Campaign Pass is a one-time purchase that provides 12 months of access and does not automatically renew.

After the 7-day refund guarantee expires, refund requests will be considered individually, taking into account the circumstances, any service issues and applicable law.

Subscriptions

You can cancel your subscription through your Billing page.

Unless otherwise stated at checkout, cancellation stops future automatic renewals. Your access continues until the end of your current paid billing period.

Payments for partially used billing periods are not ordinarily refundable after the 7-day refund guarantee, except where required by applicable law or approved by Festro.

Refund requests relating to annual subscriptions and annual renewals will be considered individually, subject to applicable law.

Failed renewal payments

If a renewal payment fails, we may attempt to collect the outstanding payment or notify you of the failed transaction.

If your subscription remains unpaid, access may be suspended or end when your paid period expires, subject to applicable law and any applicable grace period communicated to you.

3. Subscription renewals

Subscriptions renew automatically at the disclosed renewal price and billing frequency unless cancelled before the renewal date.

Before you purchase, we will show you:

Your subscription plan.
The amount payable.
Whether billing is monthly or annual.
The renewal terms and cancellation method.

For annual subscriptions, Festro intends to send a renewal reminder approximately 7 days before the renewal date, including the upcoming charge and instructions for cancelling.

You can view your next renewal date through your Billing page.

If your subscription price changes, we will communicate the change in advance and obtain any consent required by applicable law.

4. Founder pricing

Founder pricing remains available for as long as your qualifying subscription remains continuously active, subject to the applicable founder offer terms.

If you cancel and later subscribe again, the standard price will ordinarily apply unless we expressly offer otherwise.

5. Charges made in error

If we charge you twice, charge an incorrect amount, or charge you after an effective cancellation, we will investigate and correct the error.

Where a refund is due, we will refund the relevant amount in full.

This section does not limit any other rights you may have.

6. Your legal rights

Nothing in this policy excludes, restricts or replaces any rights, guarantees or remedies that cannot lawfully be excluded or limited under applicable law.

Where applicable law provides a more favourable right to cancellation or a refund, that law will prevail.

7. Contact

For cancellation or refund enquiries: support@festro.app